No sooner have I finished worrying about all my breakdown woes, I am confronted with eBay issues!
I've recently up a PCI-Express Nvidia GeForce 7100GS (PCI-Express) on eBay for the huge sum of £15.
Advertised as being brand new and the description also included several other key features - such as PCI-Express, DVI out, D-Sub out and TV out - did I mention PCI-Express?
I returned home today, to find the following two messages from a buyer:
"hi i received you graphics card this morning but for some reason this will not fit into my system fittings are not compatable would you accept the card back for a full refund if not why . are you sure they are for uk boards"
"these graphics cards are designed for american use only so i would like a full refund thanks. and it will be returned to you with prof of postage . this was confirmed by pc world"Looking at them both at me [almost] in fits of laughter. Did I mention that the card is PCI-Express? I did? Good.
If I had only received the first message, I would have assumed a lack of PC knowledge. However, upon reading the second message I realised that not only did they lack any PC knowledge (which isn't a crime), but they also lacked common sense and demanded a refund.
I politely replied with:
Hello,Which is fairly reasonable. I also included 2 Wikipedia links for them, to explain that PCI-Express is not an American only interface (ha!), but also the differences between it and AGP. After all, I may as well educate the accuser, to try and decrease their ignorance.I would first like to point out that the item description clearly states PCI-Express AND the item specifics (as set out by eBay) state PCI-Express as the interface.
PCI-Express is NOT an American only interface and if your local PC World told you this, I would question their staff knowledge. PCI-Express is the current interface for graphics cards.
I am assuming your PC is older than 2 years, thus has the older AGP interface. If this is the case, then you have unfortunately purchased the wrong type of graphics card - I recommend searching eBay for AGP graphics card instead.
As for a refund, I didn't offer any with the item as I presumed there wouldn't be the need to. But on this occasion, I will consider it if you accept the fact that you purchased the wrong product, even though I clearly stated the interface.
I will refund you the £15 item cost upon receipt of the item in its original condition - however, I wont refund the postage costs, due to the error on your behalf.
I apologise if this message seems abrupt, but when I returned home, I was confronted with 2 messages that accused me of being in the wrong.
Regards,
Matt
And PC World - shame on you! My respect for you has dramatically fallen and all I see you as now, is a place to purchase quick-fixes instead of awaiting online delivery.
I'll keep you all informed with the buyer's response...